Delivery Policy

• Shipping and delivery takes 5 - 14 days depending on the nature of the products and the delivery area.

• If the purchase process is completed, the customer will be contacted 3 times within 5 working days to confirm the order, and in the event of failure to respond and be unable to communicate with the customer, the order will be cancelled.

• The order will be placed after 5 working days have passed since the payment process has been completed, and the amount of money will be returned to the customer in the same way in which the payment process was made within 7 - 14 days in accordance with applicable bank rules.

• if you wish to receive it from the warehouse, the order will be prepared within 24 hours Replacement.

Policy & Return

• When receiving the products, the customer must inspect them and ensure the size, color, quantity, quality of the products and their safety from any damage or breakage before signing the attached delivery card with the company's delivery representatives, as Elegant Palace Company will not be responsible after that if the customer signs.

• On the delivery card without notes - the period for return and exchange is 30 days in the event of purchasing from the company's website, provided that the calculation of the period begins in all cases from the date of issuance of the invoice.

• Also, any return or exchange request will not be accepted unless you present the original purchase invoice.

• To accept the return or exchange of products, it is required that they be in the condition they were in when purchased, unused, free of breakage or damage, and that they be in their cardboard or packaging, including all of their contents. Accessories, etc., along with all the offers and gifts that the buyer received when purchasing it. The company alone has the right to accept the return or exchange request or not